Senior Technical Account Manager

About the role

Join Docker as a Senior Technical Account Manager, where you will be a strategic partner and trusted advisor for our most complex and high-value customers. You will drive their long-term digital transformation strategies and ensure their success with the Docker platform. Your role will involve shaping their technical success, leading the strategic vision for multiple enterprise accounts, and acting as the voice of the customer for the product and engineering teams. You will also mentor and guide junior TAMs and contribute to the development of the broader Technical Account Management team. Key missions: Lead the strategic vision for multiple high-value enterprise accounts, driving adoption and expansion by aligning Docker's capabilities with their long-term business objectives.. Act as the voice of the customer for the product and engineering teams, synthesizing and prioritizing feedback from multiple accounts to directly influence the Docker product roadmap.. Conduct platform health assessments and maturity reviews, delivering best practices across Dockerfiles, images, CI/CD, registry strategy, and secure software supply chain governance. Profile: - Exceptional executive presence and communication skills, with a track record of building trusted relationships with C-level and VP-level stakeholders - Bonus: Experience building or contributing to a formal TAM program - Proven ability to lead and orchestrate technical strategy for multiple, complex accounts, proactively identifying and resolving systemic issues before they become critical - Deep, hands-on expertise in containerization, CI/CD, infrastructure-as-code, and the broader cloud-native ecosystem - 4+ years of experience in a customer-facing technical role (e.g., Senior TAM, Principal Solutions Architect, DevOps Consultant), with a demonstrated track record of managing and expanding high-value enterprise accounts - Experience mentoring or leading a team of technical professionals