Senior Staff Technical Program Manager

Role Overview

Join ServiceNow as a Senior Staff Technical Program Manager in the APEX Strategic Program Management organization. You’ll drive complex, cross-functional priorities by translating business goals into execution strategies, establishing governance, managing risks, and building scalable processes.

Key Missions

• Conduit des programmes transversaux complexes et de grande envergure, en collaboration avec diverses équipes, pour identifier des opportunités et accélérer l’exécution.
• Identify, prioritize, and accelerate the most complex, high-organization-impact programs with measurable revenue impact.
• Build trusted relationships with key customers, technology leaders, and functional stakeholders; establish cadence, hold resources accountable, and build consensus.
• Promote AI-native ways of working across the team by evaluating, adopting, and scaling AI tools that improve throughput, reduce coordination overhead, and surface insights faster.

Responsibilities

• Conceptualize, develop, drive, coordinate, and manage large, complex programs from inception through delivery.
• Establish governance frameworks, identify and mitigate program risks.
• Create repeatable, scalable processes that improve efficiency and delivery consistency.
• Produce executive-facing materials and present confidently to senior principals.
• Communicate clearly across executive and working-level audiences; draft, refine, and tailor communications using AI tools.
• Guide high-visibility cross-functional initiatives with clear ownership of outcomes.

Requirements

• 10+ years of hands-on program management experience in large, complex enterprise environments.
• Demonstrated ability to run complex cross-functional programs without direct authority.
• Strategic thinking with precise execution; strong relationship-building and influence.
• Strong organizational skills and a quality-first mindset.
• Comfortable operating in fast-moving, high-stakes environments; creates clarity rather than relying on it being given.
• Passion for technical environments and working with people in technical roles.

Nice to Haves

• Background in enterprise software or SaaS.
• Experience in customer-facing roles, management consulting, or corporate strategy.
• Experience integrating AI into workflows, insights, or problem-solving (AI tools, workflow automation, AI-enabled insights).
• PMP certification or equivalent.