Senior Solutions Architect

Role Overview

Join Grafana Labs as a Senior Solutions Architect in a hands-on customer-facing role. You’ll help organizations solve complex technical problems and achieve business outcomes through consulting, onboarding, implementation, and expansion support.

Responsibilities

• Guide customers through onboarding, implementation, and expansion with white-glove support.
• Deliver high-impact training and jumpstart customer engagements.
• Provide tailored technical consulting using best practices and proven strategies.
• Identify recurring issues, monitor support needs, and advocate for product improvements with internal teams.

Requirements

• Cloud platform experience: AWS, GCP, and/or Azure.
• Experience with Kubernetes (e.g., kubectl, Helm, Tanka preferred).
• 5+ years of experience working on deployment/engineering teams using project management techniques.
• Proven track record delivering customer projects (preferably enterprise observability implementations for large customers).
• Strong communication skills with customers, partners, and internal stakeholders.
• Knowledge of observability stack best practices across visualization/alerting and metrics, logs, and traces.
• Located in Spain.

Nice-to-haves

• Direct experience with observability (o11y).
• Experience with Grafana products: Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo.
• Self-starter with a strong drive to learn new technologies and break new ground.