Senior Solutions Architect

Role overview

Join Cresta as a Senior Solutions Architect to define and deliver technical architecture for enterprise customers. You’ll integrate Cresta capabilities with enterprise systems, collaborate across teams, and contribute to product strategy based on real-world customer engagements.

Key responsibilities

• Own technical architecture end-to-end from pre-sales to post-sales and drive technical wins.
• Collaborate closely with Sales, Product, Marketing, and Engineering to address customer needs.
• Influence future product strategy by translating field learnings into actionable insights.
• Provide consultative, strategic guidance to help solve customer problems.
• Manage complex internal and external processes across multiple stakeholders with clear notes, action items, and next steps.
• Advise and support large-scale enterprise software implementations.

Requirements

• Strong expertise in enterprise architecture, cloud platforms, AI/ML, and data systems.
• Deep understanding of how enterprises leverage Generative AI solutions.
• Extensive experience in large-scale enterprise implementations and solutions architecture.
• Strong knowledge of integration options, including APIs, iPaaS, and UI integrations.
• Experience with Telephony and Contact Center Infrastructure, including tools such as AWS Connect, Genesys, and Five9.
• Highly organized; able to manage complex programs with multiple stakeholders and dependencies.
• Relationship-building with external technical stakeholders; consultative and strategic problem solving.
• High experience with AWS and GCP, plus Salesforce.

Nice to have

• Willingness to travel occasionally and to participate in frequent customer calls.
• Ability to support EST–PST customer-facing coordination.

Work setup

• Full remote with frequent customer video calls across EST to PST time zones, and occasional travel as needed.