Senior Software Engineer - CX Tools

Role Overview

Senior Software Engineer to build and evolve internal CX tools used daily by customer support and operations teams. You’ll design and deliver a unified operational platform integrating backend services, billing, data infrastructure, and internal APIs.

What You’ll Work On

• Design, build, and maintain internal tools for customer experience and operational workflows
• Own end-to-end architecture and development for internal systems supporting support and operations teams
• Build backend services and APIs integrating with data systems, billing platforms, and operational workflows
• Create scalable database schemas and event-driven architectures for multiple business domains
• Implement secure role-based access control (RBAC) and permissioning across internal systems
• Develop flexible frontend components for complex workflows without tight coupling
• Translate real operational workflows into scalable software with product/operations/engineering leadership
• Mentor engineers and help set standards for architecture, code quality, and engineering processes

Requirements

• 6+ years professional software engineering experience (ideally Senior/Lead)
• Strong proficiency in TypeScript, React (Next.js), and modern backend development
• Deep understanding of scalable system design (database architecture, API design, distributed systems patterns)
• Experience implementing RBAC, complex data models, and high-volume operational workflows
• Product mindset focused on improving operational efficiency and UX
• Ability to work autonomously in a remote-first environment
• Strong communication and stakeholder collaboration skills

Preferred Qualifications

• Experience in health-tech, fintech, or other regulated industries
• Designing systems handling sensitive/compliance-driven data
• Familiarity with internal tools/operational workflow platforms
• Experience optimizing databases and queries for large-scale datasets