About the role

Role Overview

UJET is hiring a Senior Site Reliability Engineer to build and scale a high-impact SRE function. You will act as a technical leader improving system reliability, reducing operational toil, and establishing engineering best practices across production services.

Responsibilities

Lead efforts to improve system reliability, scalability, and performance across critical services
Define and implement SLIs/SLOs and error budgets to guide engineering priorities
Design and develop observability systems: metrics, logging, tracing, and alerting (with minimal alert noise)
Lead incident response and serve as incident commander when needed
Run postmortems focused on systemic causes; ensure corrective actions are completed
Identify and eliminate operational toil via automation, tooling, and workflow improvements
Partner with product and platform teams on architecture decisions and production readiness

Requirements

Strong technical leadership skills with experience improving reliability in production environments
Deep capability defining reliability targets (SLIs/SLOs, error budgets)
Ability to build effective observability and alerting practices
Proven experience leading incident response and conducting high-quality postmortems

Nice-to-haves

Experience building SRE processes and tooling end-to-end
Experience with reliability-oriented platform/production readiness practices

About UJET

UJET provides an AI-powered contact center platform built on a cloud-native architecture. It uses advanced AI and multimodality to automate customer interactions, improve operational efficiency, and deliver actionable insights with a CRM-first approach designed to avoid storing PII.