Senior Site Reliability Engineer (Platform, MKI)

Role Overview

As a Senior Site Reliability Engineer at Elastic, you will help design, build, and scale a multi-cloud platform. You’ll collaborate with engineers, lead technical initiatives, and support major incident response to ensure reliability for global Elastic infrastructure.

Key Missions

• Design, build, scale, and mature the multi-cloud platform for hosting internal and external services.
• Develop and extend software/tools that support infrastructure and enable rapid product deployment.
• Lead initiatives to automate system engineering to guarantee reliability across the global platform.

Responsibilities

• Operate and improve the reliability of services in a multi-cloud environment.
• Collaborate with engineering teams to diagnose issues and deliver solutions.
• Lead and improve alerting and major incident management processes, metrics, and systems.
• Mentor and coach teammates in a globally distributed, self-organizing environment.

Requirements

• Production experience with public cloud providers and Kubernetes infrastructure at scale.
• Strong software engineering background, ideally delivering solutions in Golang.
• Experience operating a SaaS product in public cloud using Infrastructure-as-Code (e.g., Crossplane or Terraform).
• Experience with containerized services (e.g., Docker).
• Proven experience building and operating Kubernetes-at-scale infrastructure, ideally across multiple cloud providers, including supporting automation.
• Experience leading and improving alerting and major incident management (e.g., Elastic Stack, Prometheus, Influx) with measurable impact reporting.
• Linux system administration expertise on distributed systems at scale.
• Experience diagnosing or designing solutions using the Elastic Stack.

Nice to Have

• Experience working in distributed teams and/or remote settings.
• Interest/passion for inclusive communication to strengthen partner and team relationships.