Senior Site Reliability Engineer

Role Overview

Senior Site Reliability Engineer responsible for production reliability and cloud operations in a highly regulated financial services environment. You will focus on stability, observability, performance, and improving incident response by turning operational chaos into scalable processes.

Accountabilities

• Own and improve production reliability across large-scale distributed systems, ensuring high availability and performance
• Design, refine, and maintain observability and monitoring using tools such as Splunk, Datadog, and ServiceNow
• Reduce alert noise/alert fatigue by improving signal quality, eliminating false positives, and strengthening severity classification and escalation paths
• Develop and maintain incident response playbooks, troubleshooting procedures, mitigation steps, and post-incident reviews
• Troubleshoot complex AWS-based production issues and drive rapid identification and resolution
• Collaborate with engineering, infrastructure, and product teams to improve reliability, scalability, and operational efficiency
• Increase operational maturity through automation and observability improvements for production support

Requirements

• Extensive experience in Site Reliability Engineering, production support, or infrastructure engineering
• Strong expertise in AWS and cloud-native architectures
• Proven observability experience with Splunk and Datadog (or similar)
• Demonstrated ability to improve signal-to-noise via effective alerting
• Experience creating incident response playbooks, severity frameworks, and runbooks
• Strong troubleshooting skills in complex distributed/production systems
• Excellent analytical and communication skills to coordinate across technical and non-technical stakeholders

Nice to Have

• Experience in regulated industries such as financial services, banking, or payments