Senior Site Reliability Engineer

Role Overview

As a Senior Site Reliability Engineer (SRE), you will safeguard Cloudbeds’ platform reliability and performance, ensuring high-volume hospitality transactions run smoothly globally.

Responsibilities

• Design and implement reliable, scalable AWS architecture for organizational needs.
• Maintain and support Kubernetes (EKS) clusters and infrastructure components.
• Support CI/CD using ArgoCD and GitOps.
• Automate deployments with Terraform (Infrastructure as Code).
• Build and continuously improve Observability/Monitoring using Grafana, Prometheus, Datadog, and CloudWatch.
• Participate in Incident Management and perform Root Cause Analysis (RCA) to minimize service impact.
• Optimize performance and troubleshoot production issues.
• Collaborate with development teams to establish monitoring best practices and meet reliability targets.
• Partner with security teams to implement and maintain security best practices.
• Provide guidance through an infrastructure support rotation.

Requirements

• 5+ years as a DevOps or SRE within the AWS ecosystem.
• 5+ years with Kubernetes (EKS) and Helm.
• Experience building/supporting CI/CD pipelines with ArgoCD and GitHub Actions.
• Experience with Terraform and Infrastructure-as-Code.
• Strong observability/monitoring experience with Grafana, Prometheus, Datadog, CloudWatch.
• Proven incident management, troubleshooting, performance analysis, and RCA.
• Experience with web application systems: Nginx, Ingress controllers, load balancing, CDNs.
• Database and middleware experience: MySQL, PostgreSQL, Aurora; Redis, Memcached, SQS.
• Good networking skills: VPC, Security Groups, Network ACLs.
• Ability to work fully remotely and manage time in a global team.
• Communicate clearly in English (written and verbal).
• Bachelor’s degree in CS or equivalent experience.

Bonus Skills

• Advanced database administration (Aurora, MySQL, PostgreSQL).
• Experience in PCI-compliant environments.
• Experience with Kong API Gateway.