Senior Site Reliability Engineer

Role Overview

As a Senior Site Reliability Engineer (SRE) at Cloudbeds, you will help ensure the reliability and performance of a globally used hospitality platform. You’ll architect and operate scalable AWS infrastructure that supports high-volume transactions and enable automation, resilience, and continuous improvement across engineering teams.

Responsibilities

• Design and implement reliable, scalable AWS architecture for organizational needs.
• Maintain and support highly loaded Kubernetes (EKS) clusters and supporting infrastructure components.
• Support CI/CD using ArgoCD and GitOps.
• Automate deployments with Terraform (infrastructure-as-code).
• Build and improve observability and monitoring using Grafana, Prometheus, Datadog, and CloudWatch.
• Participate in incident management and perform root cause analysis (RCA) to minimize service impact.
• Optimize performance and troubleshoot production issues.
• Collaborate with development teams to define monitoring best practices and reliability targets.
• Work with security teams to implement and maintain security best practices.
• Join an infrastructure support rotation to guide other engineering teams.

Requirements

• 5+ years in DevOps or SRE within the AWS ecosystem.
• 5+ years with Kubernetes (EKS) and Helm.
• Experience designing/building CI/CD pipelines with ArgoCD and GitHub Actions.
• Strong Terraform infrastructure-as-code experience.
• Observability/monitoring experience with Grafana, Prometheus, Datadog, and CloudWatch.
• Incident management, full-stack troubleshooting, performance analysis, and RCA.
• Experience with web application systems: Nginx, Ingress controllers, load balancing, CDNs.
• Experience with databases: MySQL, PostgreSQL, Aurora; middleware: Redis, Memcached, SQS.
• Networking skills: VPC, Security Groups, Network ACLs.
• Ability to work remotely and manage time in a global team.
• English communication skills (written and verbal).
• Bachelor’s degree in Computer Science or equivalent experience.

Bonus Skills

• Advanced database administration (e.g., Aurora, MySQL, PostgreSQL).
• Experience in a PCI-compliant environment.
• Experience with Kong API Gateway.