About the role

Role Overview

As a Senior Site Reliability Engineer (SRE) at Cloudbeds, you will be responsible for the reliability and performance of the platform powering hospitality properties worldwide. You’ll architect and implement scalable AWS solutions, strengthen automation and resilience, and help ensure high transaction availability across the globe.

Responsibilities

Design and implement reliable, scalable AWS architectures for organizational needs
Maintain and support highly loaded Kubernetes (EKS) clusters and related infrastructure components
Support CI/CD using ArgoCD and GitOps
Automate deployments with Terraform (infrastructure-as-code)
Build and continuously improve Observability and Monitoring (Grafana, Prometheus, Datadog, CloudWatch)
Participate in Incident Management and Root Cause Analysis (RCA) to minimize service impact
Optimize performance and troubleshoot production issues
Collaborate with engineering teams on monitoring best practices and reliability targets
Collaborate with security teams to maintain security best practices
Join an infrastructure support rotation to support and guide other engineering teams

Requirements

5+ years experience as a DevOps/SRE in the AWS ecosystem
5+ years experience with Kubernetes (EKS) and Helm charts
Experience building/supporting CI/CD pipelines with ArgoCD and GitHub Actions
Strong Terraform infrastructure-as-code experience
Observability/monitoring experience with Grafana, Prometheus, Datadog, and CloudWatch
Incident management, troubleshooting, performance analysis, and RCA experience
Experience with web application systems such as Nginx, Ingress controllers, load balancing, and CDNs
Database and middleware experience: MySQL, PostgreSQL, Aurora, plus Redis, Memcached, SQS
Good networking skills: VPC, Security Groups, Network ACLs
Ability to work remotely and manage time with a global team; strong English communication
Bachelor’s degree in Computer Science or equivalent experience

Bonus Skills

Advanced Database Administration (Aurora, MySQL, PostgreSQL)
Experience in a PCI-compliant environment
Experience with Kong API Gateway

About Cloudbeds

Cloudbeds is a hospitality technology company building a PMS (property management system) platform used by properties across more than 150 countries. The platform processes billions of bookings annually and integrates with hundreds of partners, enabling hotels to improve operations and commercial strategy. Cloudbeds operates with a fully remote team and focuses on reliability, automation, and AI-powered solutions.