About the role

Role Overview

As a Senior Site Reliability Engineer (SRE) at Cloudbeds, you will be responsible for the reliability and performance of the company’s hospitality platform. You’ll architect and operate scalable cloud infrastructure to ensure transactions run smoothly globally, while driving automation, resilience, and continuous improvement.

Responsibilities

Design and implement reliable, scalable AWS architecture for organizational needs.
Maintain and support Kubernetes (EKS) clusters and related infrastructure components.
Support CI/CD using ArgoCD and GitOps.
Automate deployments with Terraform (Infrastructure as Code).
Build and continuously improve observability and monitoring using:
- Grafana, Prometheus, Datadog, CloudWatch
Participate in incident management and perform root cause analysis (RCA) to minimize service impact.
Optimize performance, troubleshoot issues, and improve reliability outcomes.
Collaborate with development teams on monitoring best practices and reliability targets.
Collaborate with security teams to implement and maintain security best practices.
Contribute to an infrastructure support rotation and provide guidance to other teams.

Requirements

5+ years of experience in DevOps or SRE in the AWS ecosystem.
5+ years with Kubernetes (EKS) and Helm.
Experience designing/building/supporting CI/CD pipelines with ArgoCD and GitHub Actions.
Experience with Terraform and Infrastructure-as-Code.
Observability/monitoring experience with Grafana, Prometheus, Datadog, CloudWatch.
Incident management, full-stack troubleshooting, performance analysis, and RCA.
Experience with web application systems such as Nginx, Ingress controllers, load balancing, and CDNs.
Database and middleware experience with:
- MySQL, PostgreSQL, Aurora
- Redis, Memcached, SQS
Strong networking skills: VPC, Security Groups, Network ACLs.
Ability to work remotely and manage your own time across a global team.
Strong English written/verbal communication.
Bachelor’s degree in Computer Science or equivalent experience.

Bonus Skills

Advanced database administration experience (Aurora, MySQL, PostgreSQL).
Experience in PCI-compliant environments.
Experience with Kong API Gateway.

About Cloudbeds

Cloudbeds builds an intelligent hospitality software platform (hotel PMS) used by properties across 150 countries. The company supports independent properties and hotel groups with a unified system that integrates with hundreds of partners, and operates with a fully remote team.