Senior Site Reliability Engineer

Role Overview

As a Senior Site Reliability Engineer (SRE) at Cloudbeds, you will be responsible for the reliability and performance of a globally used hospitality platform. You’ll architect scalable systems on AWS, improve automation and resiliency, and help teams continuously raise reliability through observability, incident response, and continuous improvement.

Responsibilities

• Design and implement reliable, scalable AWS architectures for platform needs.
• Maintain and support highly loaded Kubernetes (EKS) clusters and related infrastructure components.
• Support CI/CD using ArgoCD and GitOps.
• Automate deployments with Terraform (Infrastructure as Code).
• Build and continuously improve Observability and Monitoring using Grafana, Prometheus, Datadog, and CloudWatch.
• Participate in Incident Management and perform Root Cause Analysis (RCA) to minimize service impact.
• Optimize performance and troubleshoot issues.
• Collaborate with development teams on monitoring best practices and reliability targets.
• Collaborate with security teams to implement and maintain security best practices.
• Participate in infrastructure support rotation and provide guidance to other engineering teams.

Requirements

• 5+ years experience as a DevOps or SRE in the AWS ecosystem.
• 5+ years with Kubernetes (EKS) and Helm.
• Experience building CI/CD pipelines with ArgoCD and GitHub Actions.
• Terraform Infrastructure-as-Code experience.
• Observability/monitoring experience with Grafana, Prometheus, Datadog, CloudWatch.
• Incident management and strong troubleshooting, performance analysis, and RCA experience.
• Web application systems experience (e.g., Nginx, Ingress controllers, load balancing, CDNs).
• Database and middleware experience: MySQL, PostgreSQL, Aurora, Redis, Memcached, SQS.
• Strong networking knowledge: VPC, Security Groups, Network ACLs.
• Ability to work fully remotely and manage time in a global team.
• Strong written and verbal English communication.
• Bachelor’s degree in Computer Science or equivalent experience.

Bonus Skills

• Advanced Database Administration experience (Aurora, MySQL, PostgreSQL).
• Experience in PCI-compliant environments.
• Experience with Kong API Gateway.