Senior Scrum Master - Remote

Role Overview

ICF is seeking a Senior Scrum Master for its Health Engineering Systems (HES) team. You will drive Agile execution using SAFe, facilitate Scrum ceremonies, and partner closely with Product Owners and RTE/Delivery leads to help teams deliver high-quality product outcomes for a mission-critical Medicaid software program.

Responsibilities

• Apply Scaled Agile Framework (SAFe) and collaborate with the Release Train Engineer (RTE), Product Owners, Scrum teams, and stakeholders.
• Guide teams to deliver high-quality products and improve team efficiency through continuous improvement.
• Identify, escalate, and help remove impediments affecting team progress.
• Track and monitor delivery performance metrics (e.g., velocity, burn-down charts) and report on outcomes.
• Provide regular reporting on team performance, risks, and successes/failures to program leadership.
• Facilitate PI Planning and working sessions to align scope, schedule, and requirements with Product Owners.
• Support Product Owners with prioritization, risk management, and scope.
• Manage product quality, releases, and delivery.
• Maintain lightweight, living planning artifacts such as an Agile Product Roadmap.
• Run Scrum ceremonies: Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective.

Requirements

• Bachelor’s degree.
• 6+ years experience as a Scrum Master, Product Owner, or Product Manager for a software development team.
• Ability to obtain and maintain a public trust clearance.
• Must reside in the US, be authorized to work in the US, and perform work in the US (and must have lived in the US for 3 full years out of the last 5 years).

Preferred Qualifications

• Bachelor’s degree in Computer Science or similar; Master’s preferred.
• Hands-on experience leading multiple Scrum teams across varied contexts (team sizes, organizations, cultures, co-located vs. distributed).
• Ongoing Scrum education (training, conferences, user groups, self-study).
• SAFe experience and Scrum Master certifications (PSM I or CSM) preferred.
• Knowledge of other Agile methodologies such as Kanban.
• Agile techniques exposure: User Stories, TDD, BDD, Continuous Integration/Testing/Delivery, Automated Testing.
• Experience with Jira, Confluence, and Atlassian suite; using Jira Agile performance metrics.
• Knowledge of Human-Centered Design for digital services.