Senior Sales Operations Manager

Role Overview

Join Outreach as a Senior Sales Operations Manager (hands-on) responsible for driving Sales Ops for the Enterprise segment and the SDR organization. You will shape territory design, forecast strategy, and sales processes while partnering with leaders across Sales, CX, and Marketing.

Key Missions

• Own Sales Operations for the Enterprise and SDR organizations, including:
  • Territory design
  • Forecast strategy
  • Sales process ownership
• Lead end-to-end SDR operations, including:
  • Process design
  • Workflow optimization
  • Continuous improvement across prospecting, outbound, and pipeline hand-off motions
• Partner cross-functionally to build AI GTM agents, including agentic AI workflows that automate:
  • Prospecting
  • Lead scoring
  • Sequencing
  • Follow-up
  • Improve rep productivity and pipeline velocity

Requirements

• 7–8+ years of Sales Operations experience supporting enterprise/global segments
• Experience supporting SDR/BDR organizations
• Strong functional knowledge of Salesforce.com, including building and maintaining reports and dashboards
• Data-first mindset and ability to challenge leadership with data-backed recommendations
• Strong analytical and problem-solving skills; translate complex data into actionable insights
• Ability to deliver measurable outcomes with empathy and strong stakeholder orientation
• Hands-on approach (“roll up their sleeves”)
• Experience defining and reporting SDR/BDR KPIs and activity metrics
• Advanced Excel knowledge
• Strong communication and presentation skills
• Bachelor’s degree in Business, Finance, or related field; MBA is a plus
• Pipeline management and forecasting experience

Nice to Have

• Knowledge of Outreach, ZoomInfo, LinkedIn Navigator
• Experience launching or scaling AI agents / agentic AI / automation in GTM or revenue operations (Claude preferred)