Senior Sales Operations Manager - Japan

Role overview

As Senior Sales Operations Manager (Japan) at Dropbox, you will act as the primary regional business partner for Sales executives. You’ll support sales planning, territory and quota execution, forecasting interpretation, and operational improvements by translating global strategic priorities into clear execution plans.

Responsibilities

• Own and run the regional operating cadence, including pipeline inspection, forecasting support, and performance reviews.
• Drive process clarity and governance across pipeline health and forecasting hygiene.
• Improve account segmentation, territory planning, and execution frameworks (books of business assignment and management).
• Support forecasting accuracy and performance visibility through standardized reporting workflows, executive-ready insights, and continuous data quality improvements.
• Own and scale Run-the-Business (RTB) processes to keep Sales operations running smoothly (accuracy, speed, continuous improvement).
• Lead cross-functional initiatives with Sales, Marketing, Operations, Finance, Legal, HR, and Product to align execution and decisions.
• Partner with systems/data teams to automate recurring reporting, pipeline hygiene checks, manual workflow steps, and exception tracking.
• Analyze large datasets to identify trends and risks, validate AI/dashboard insights, and recommend improvements to sales performance and efficiency.
• Be the primary point of contact for coordinating sales improvement efforts across GTM systems and enablement/reporting/compensation processes.

Requirements

• Bachelor’s degree (or equivalent practical experience).
• 8+ years relevant experience (e.g., management consulting, sales operations, business strategy, investment banking, VC/PE, corporate advisory) or 6 years with an advanced degree.
• 4+ years working with executive stakeholders.
• Experience using AI, automation, or analytics tools to improve forecasting, pipeline inspection, reporting, workflow efficiency, or decision support.
• Demonstrated ability to use AI/automation responsibly, synthesize data, validate outputs, and provide business recommendations.
• Professional working proficiency in English.

Nice-to-haves / durable skills

• AI fluency that augments human judgment (awareness, judgment, adaptability, and strong communication/collaboration).