Senior Research Partner (ET/CT)

Role Overview

Senior Research Partner (ET/CT) is the research expert on Maze’s GTM (Go-to-Market) team. You partner with Account Executives, Account Managers, and Customer Success to build confidence in prospects and customers by demonstrating measurable business impact through research.

Responsibilities

• Lead customer engagements, including sales calls, workshops, and enablement sessions.
• Develop change management and enablement programs.
• Coordinate internally to address customer needs.
• Guide customers to define, launch, and operationalize KPI-linked research.
• Drive outcomes tied to retention, expansion, and long-term adoption.

Requirements

• People leader mindset with a track record of delivering results.
• 5+ years experience in UX Research, Product Research, or Insights.
• Familiarity with UXR and design tools.
• Strong interpersonal skills, including the ability to engage at executive level.
• Willingness to travel and engage with prospects/customers in person.
• Strong organizational skills and ability to collaborate cross-functionally.

Bonus Points

• Proven experience connecting research to business outcomes.
• Experience outside of traditional research roles (career versatility).
• Expert knowledge of research tooling (e.g., Maze).
• Expertise in change management.

Inclusivity & Pay

Maze emphasizes an equitable, inclusive workplace and offers holistic benefits. Compensation is based on factors such as experience and expertise; candidates discuss compensation with their recruiter during the first interview.