Senior Qualitative Research Manager & Moderator

Role Overview

NRG is seeking a Senior Qualitative Research Manager & Moderator for its Devices & Services team. The role leads an ongoing qualitative research program for a major social media platform, helping shape how millions of users engage with and experience the product.

Responsibilities

• Oversee qualitative UX studies end to end, from research design and recruitment materials to reporting.
• Write screeners, craft discussion guides, manage logistics, and moderate sessions.
• Conduct in-person and remote research using qualitative methods such as:
  • Interviews
  • Diary studies
  • Usability testing
  • Focus groups
  • Concept evaluations
  • Journey mapping
• Synthesize findings into strategic, actionable insights for product, design, features, and content decisions.
• Manage multiple concurrent projects with high-quality deliverables.
• Serve as a trusted thought partner to the client with proactive guidance on evolving research needs.
• Mentor junior team members, providing feedback, direction, and growth opportunities.
• Coordinate with internal/external operations teams (e.g., programming, fieldwork, facilities, data processing) to meet stringent timelines.

Requirements

• 4+ years of hands-on experience designing and conducting qualitative research studies.
• Degree (preferred) in Psychology, Anthropology, Information Science, UX Design, Computer Science, or a related field.
• Strong moderation skills to lead engaging user sessions.
• UX research expertise, including familiarity with user behavior research.
• Ability to demonstrate qualitative rigor (screeners, recruitment management, discussion guide creation).
• Excellent communication and storytelling, including strong writing and the ability to present insights clearly.
• Data-driven approach to identifying trends across both structured and unstructured data.

Nice to Have

• Not explicitly stated beyond the requirements and preferred education/experience.