Senior Product Marketing Operations Manager

Role overview

Join Dropbox as a Senior Product Marketing Operations Manager. You will build, operate, and continuously improve Dropbox’s Product Marketing operating model, including messaging and positioning lifecycle, launch governance, and scalable PMM capabilities.

Responsibilities

• Build and continuously improve the Product Marketing operating model (plan the team, increase portfolio and roadmap visibility).
• Establish and manage the lifecycle for messaging and positioning, including quality standards, inventories, and templates.
• Create and maintain a consolidated product roadmap that connects product direction to PMM needs.
• Own the PMM-side launch strategy and governance system.
• Partner with cross-functional teams to codify roles and decision rights.
• Build scalable templates, reporting, knowledge systems, and responsible AI/automation-enabled workflows with clear human review and accountability.
• Support complex customer-impacting transitions (launches, migrations/deprecations, packaging/pricing changes, APIs, etc.).

Requirements

• 10+ years in product marketing, PMM operations, marketing operations, product operations, GTM operations, or a closely related field.
• Strong experience using data, retrospectives, and responsible AI/automation practices to improve recurring workflows (human review, risk awareness, final decision accountability).
• Excellent written and verbal communication, able to synthesize complex inputs into concise recommendations, decision materials, operating plans, and executive updates.
• Working knowledge of Product Marketing fundamentals: positioning, messaging, audiences, go-to-market planning, launch strategy, and lifecycle of customer/seller-facing assets.
• Proven ability to design and lead launch/commercialization operating models (tiering, readiness, milestones, dependencies, risk management, post-launch learning).
• Track record influencing senior stakeholders without direct authority; clarify decision rights and sustain behavior/process change.
• Experience building or materially redesigning a PMM/Marketing/Product/GTM operating capability (from early stage or after integration).
• Experience in a multi-product, multi-audience SaaS environment (product-led and/or sales-assisted).

Nice-to-haves / Additional strengths

• Experience with messaging and positioning governance, content lifecycle management, knowledge management systems, and reusable playbooks.
• Experience supporting complex launches and transitions including migrations, deprecations, packaging/pricing changes, or APIs.