Senior Product Manager [User Experiences]

Role Overview

Clever Real Estate is hiring a Senior Product Manager (User Experiences) to build empathetic, trustworthy product experiences for both external users (consumers, agents) and internal teams (ops, sales, support). The role sits at the intersection of user experience and systems thinking, with the technical fluency to understand what drives the experience underneath.

Focus Areas

• User Experience (External + Internal): Own product surfaces and workflows that define how people experience Clever.
• Identify breakdowns in experiences where trust erodes, and improve touchpoints across consumer journeys and internal tooling.

Responsibilities

• Own end-to-end product experiences for consumers, agents, and internal users; connect design/product decisions to real user needs and outcomes.
• Bring a strong consumer perspective to prioritization, tradeoffs, and roadmap decisions.
• Map user journeys and pinpoint where experiences create friction, lose trust, or fail.
• Partner with design and engineering to define requirements, shape flows, and ship clear, reliable experiences.
• Translate ambiguous problems into clear specs, MVPs, and measurable outcomes.
• Reduce friction for internal users by replacing manual workarounds with better tooling and workflows.
• Define success metrics centered on user experience quality (not only engagement or uptime).
• Use AI tools to accelerate research, discovery, documentation, prototyping, and analysis.

What Success Looks Like

• In 6 months: Deep user/journey understanding; earned trust across teams; high-impact experience gaps identified; early improvements shipped and validated.
• In 12 months: Measurably better consumer and internal experiences; clearer, more trustworthy touchpoints; less internal friction/workarounds; leadership visibility into experience quality and outcomes.

Qualifications

• 5+ years of product management experience shipping user-facing products people love.
• Strong consumer empathy and ability to clearly articulate user needs.

Nice-to-Haves

• Not explicitly stated.