Senior Product Manager

Role Overview

Senior Product Manager at RealWork. You will define and drive the roadmap for features that simplify and scale operations for thousands of home service businesses. You’ll turn customer workflows and real-world needs into intuitive software by partnering closely with engineering, design, and go-to-market teams.

Responsibilities

• Work cross-functionally with engineering, design, and go-to-market teams to deliver high-quality products
• Conduct customer research, competitive analysis, and data investigation to identify high-impact opportunities
• Write clear product specs, user stories, and success criteria
• Define and prioritize your product roadmap, balancing user needs, technical feasibility, and business impact
• Guide product development from idea → launch, iterating based on feedback and results
• Communicate priorities and progress to internal stakeholders
• Partner with Customer Success, Sales, and Marketing to drive adoption and value

Requirements

• 5+ years of product management experience
• Ideally SaaS/B2B experience, with focus on SMB applications and/or marketing solutions
• Proven track record of shipping products that solve real customer problems
• Strong communication skills; can turn ambiguity into clarity
• Comfortable collaborating with engineering and design teams
• Analytical, data-driven mindset with insight-led decision making
• Self-starter who thrives in a fast-paced, collaborative environment

Nice to Have

• Experience in or building software for the home services industry
• Exposure to AI/ML product development
• Background in startup or high-growth environments

What You Might Work On

• Leveraging AI to curate best jobs (photos, descriptions, reviews) for marketing content
• Fully-managed customer websites using real-time job data
• Dashboards/analytics to help customers understand performance and improvement areas
• Strategies to increase review generation, including AI voice outreach