Senior Product Manager, Provider Experiences

Role Overview

As a Senior Product Manager, Provider Experiences, you will own the Provider Core domain at Headspace. This is a highly cross-functional role spanning platform engineering and B2B2C product delivery, focused on building systems that power providers and their external partners.

Responsibilities

• Provider Enablement: Own the provider-facing product surface and define the tooling, workflows, and data access that give providers the right member context, assessment history, and engagement signals.
• AI-First Clinical Enablement: Build ambient clinical intelligence features (e.g., automated note-taking/documentation). Define the “AI-in-the-room” experience while meeting clinical safety and quality standards.
• Agentic Scheduling & Matching: Develop intelligent scheduling workflows to optimize supply/demand, including automated provider-patient matching and appointment management prioritizing clinical fit over availability.
• AI-Driven EHR & Measurement: Define requirements for a smart EHR interface and lead the experience that extracts clinical insights from partner systems, positioning Headspace as an intelligent node in the healthcare network.
• Cross-Functional Collaboration: Partner with clinical leadership, engineering, legal, compliance, and health plan stakeholders to ensure data exchange protocols, escalation frameworks, and provider tools meet regulatory and clinical standards.
• Success Measurement: Define and track metrics for domain health, including provider tooling readiness, referral coordination flow automation, and interoperability readiness.

Requirements

• 3–5+ years of product management experience, with health-tech experience shipping products such as provider tooling, care coordination, or EHR/interoperability.
• Technical fluency: Able to discuss model latency, data pipeline architecture, and AI build-vs-buy trade-offs; can write robust non-functional requirements.
• AI/Agentic fluency: Understand LLM/AI use in clinical environments, including human-in-the-loop constraints and safe clinician-facing AI output.
• Builder DNA: Comfortable using tools like Figma and Replit or low-code to prototype and validate before production.
• Experience bridging clinical risk/compliance needs with engineering execution.

Preferred Skills

• Experience in digital health, behavioral health, or care navigation platforms.
• Familiarity with EAP (Employee Assistance Program) clinical protocols and their relationship to mental health care pathways.
• Prior experience with provider marketplaces or referral network products.
• Exposure to (the posting is cut off; additional preferred skills not fully visible).