Senior Product Manager

Role Overview

Senior Product Manager for a co-brand credit card servicing product team. The role is mostly remote with tentative travel to NYC (330 Hudson Office) and/or Wilmington, DE. You will work with an existing credit card servicing team to define requirements and drive delivery of new features.

Responsibilities

• Integrate with the existing co-brand credit card servicing team to define and write functional & non-functional requirements for new features.
• Create and maintain requirements using Jira and Confluence.
• Collaborate with cross-functional partners across design, data, business, engineering, and architecture to:
  • identify dependencies,
  • drive prioritization,
  • ensure backlog execution.
• Coordinate with program counterparts on bi-weekly status reports across initiatives.
• Identify and help resolve risks, blockers, and open items with pathways to close them.
• Derive servicing business requirements and align them to architectural solutions.
• Understand user journeys, personas, scenarios, and customer outcomes to produce acceptance criteria and test cases.
• Support engineering and testing through:
  • UAT coordination and test data setup,
  • coordinating integration testing for internal end-to-end (E2E) workflows.
• Lead cross-product discussions (X-product calls) and document decisions, pending items, and takeaways.
• Use AI tools to automate creation of Epics and stories.

Requirements

• Strong requirements gathering and definition skills.
• Proficiency writing requirements and structuring work in Jira (e.g., Epics & stories).
• Strong cross-functional collaboration with design/data/business/tech stakeholders.
• Ability to identify and resolve risks/blockers.
• Excellent communication and organization, with ability to bring structure to ambiguity.
• Experience in a scaled Agile product delivery environment.
• Experience launching market/customer-facing products or releases.
• Strong analytical skills.

Nice-to-haves / Preferred

• Banking industry experience.
• Experience in Card space and/or co-branded cards.
• Experience working with backend/APIs and collaborating with tech/data teams on products with backend integrations.
• High-level understanding of AWS, APIs, databases, and Kafka.

Location / Travel

• Mostly remote, with tentative travel to NYC (330 Hudson) and/or Wilmington, DE.
• Travel reimbursed.