Senior Product Manager

Role Overview

Senior Product Manager to define and lead product strategy for a next-generation CRM platform transforming the automotive retail experience. You will be the voice of customers and partners, turning complex business needs into innovative product solutions across a large-scale SaaS environment.

Responsibilities

• Own the CRM product vision, roadmap, and execution strategy, aligning customer needs with business objectives.
• Define and execute a long-term product strategy for CRM solutions.
• Build and maintain a clear product roadmap, prioritizing by business value, customer impact, and market opportunity.
• Gather and interpret feedback to identify pain points and translate insights into actionable requirements.
• Develop relationships with customers, industry stakeholders, and strategic partners to understand market trends.
• Lead product discovery, business case development, prioritization, and delivery of new initiatives.
• Create detailed product artifacts including business requirements, functional specifications, user stories, and acceptance criteria.
• Collaborate with engineering, architects, data, product, and marketing/partner teams to deliver scalable CRM capabilities.
• Define success metrics, monitor performance, and improve adoption and business impact.
• Develop AI-powered product capabilities that enhance CRM workflows, customer engagement, and operational efficiency.
• Stay current on automotive retail trends, competition, certifications, and regulatory developments.

Requirements

• 8+ years of product management experience.
• At least 2 years managing enterprise/B2B SaaS products involving integrations, APIs, or platform capabilities.
• Strong background in SaaS, CRM platforms, and enterprise technology.
• Deep knowledge of automotive retail technology, dealer operations, OEM ecosystems (and preferably automotive CRM).
• Proven experience defining and delivering successful SaaS/CRM strategies.
• Strong analytical and problem-solving skills, including business case development.
• Excellent communication and storytelling; ability to present to executives and external partners.
• Experience managing complex priorities across multiple teams and stakeholders with limited oversight.
• Strong understanding of CRM workflows, marketing operations, customer engagement, and campaign optimization.
• Hands-on experience applying LLM-driven / AI-powered capabilities is highly valuable.

Nice-to-haves

• Experience building or applying LLM-driven AI features in product workflows.