About the role

Role overview

Join Palo Alto Networks as a Senior Product Manager (IT Technical Services). You will own and drive the product roadmap for Technical Services, using AI-assisted prototyping to validate product logic and designing automated, agent-native solutions to reduce friction across the service lifecycle. You’ll translate product vision into execution, collaborate cross-functionally, and define measurable success criteria.

Key missions

Create, maintain, and drive the product roadmap for technical services, optimizing PSA and CSM tools at global scale
Use AI-assisted tools to build functional prototypes that validate business logic and data flows before development
Identify manual service lifecycle friction points and architect Agent-Native solutions to automate tasks

Responsibilities

Translate product vision into software and product outcomes
Lead cross-functional collaboration to deliver the roadmap
Ensure data readiness for AI insights
Analyze case trends to drive operational excellence
Define and track success metrics for product performance

Requirements

Bachelor’s degree + 8 years related experience, or Master’s degree + 6 years, or PhD + 3 years
Proven experience as a Product Manager in a technology environment, specifically enterprise-level GTM or CX systems
Experience shipping products or delivering proof-of-concepts using AI-assisted development tools
Builder mindset: go beyond static PRDs by using AI tools to validate API logic or mock up UIs independently
Deep experience leading Agile/Scrum teams; shift focus from "User Stories Written" to Time-to-Validation

Nice-to-haves

Not explicitly stated

About Palo Alto Networks

Palo Alto Networks is a cybersecurity company focused on protecting organizations with enterprise-grade security platforms and services. It operates in the technology sector, delivering solutions that help customers detect, prevent, and manage cyber risk.

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