About the role

Role Overview

As a Senior Product Manager at HUMAN Security, you will own the product request stream and major escalations. You will synthesize feedback from customers and internal stakeholders, prioritize effectively, and partner across account management, product, and engineering to drive tactical support and high-impact improvements.

Key Missions

Oversee continuous customer request streams, synthesizing feedback from clients and internal stakeholders to support tactical execution and accelerate delivery of key initiatives.
Serve as the single point of accountability for synthesizing incoming product requests and major escalations, ensuring they are prioritized and integrated into product initiatives.
Drive delivery of high-impact, low-effort improvements, translating vague goals into scoped deliverables with clear owners, timelines, and success criteria.

Responsibilities

Negotiate resource and priority trade-offs across functions.
Develop a deep working knowledge of the product and the related systems/environments.
Drive outcomes without direct authority in a fast-moving, ambiguous environment.

Requirements

5+ years in project/product/customer success-related roles with a track record of delivering results for SaaS enterprise products.
Experience working closely with a product and engineering organization.
Fast learner with strong technical background; ability to onboard quickly with complex systems.
Strong prioritization and the ability to distinguish urgent vs important.
Ability to navigate ambiguous, high-pressure environments.
Understanding of how organizations work (formal/informal power, competing priorities, political dynamics).
Experience adapting communication to different audiences (executive, engineer, customer).

Nice to Have

Background in customer support or customer success.
Experience in fraud/abuse mitigation, a technical background, software development, and/or exposure to Agentic AI / machine-learning-powered products.
Knowledge of cybersecurity threats and vulnerabilities.
Experience in a high-growth or late-stage startup environment.
Familiarity with cloud-based platforms and architectures.

About HUMAN

HUMAN Security is an enterprise cybersecurity and fraud mitigation company. The role focuses on managing customer-driven product requests and improving delivery of high-impact initiatives in collaboration with product, engineering, and account management teams.

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