Senior Product Manager - Endpoint Management & Patching

Role Overview

Senior Product Manager — Endpoint Management & Patching Own and evolve core, customer-facing endpoint management and patching capabilities for IT and cybersecurity teams. This is a hands-on, outward-facing role that impacts how endpoints are patched, managed, and secured at scale.

Responsibilities

• Product ownership & execution (end-to-end): discovery, strategy, planning, specification, rollout, and iteration
• Define and prioritize roadmap based on real IT workflows, operational constraints, and customer outcomes
• Write detailed functional specs including user stories and acceptance criteria
• Create wireframes, user flows, and lightweight mockups when needed
• Partner closely with engineering on scope, tradeoffs, and delivery plans

Customer & Domain Depth

• Engage customers (IT admins, security teams, MSPs) to understand patching workflows, failures, edge cases, and success criteria
• Translate customer pain points into product decisions and roadmap investments
• Work with support, sales, and customer success to surface insights and validate priorities

Strategy & Impact

• Partner with founders and leadership to shape product direction
• Balance speed, quality, and security in a high-growth, technically opinionated environment
• Define and monitor product metrics (e.g., reliability, coverage, adoption, customer effort)
• Drive continuous improvement through experimentation and iteration

Requirements

• 7–10+ years of Product Management experience (B2B SaaS strongly preferred)
• Proven experience owning customer-facing IT/endpoint management/patching/cybersecurity products
• Direct exposure to OS/third-party patching, endpoint management, vulnerability remediation, or IT operations workflows
• Experience working with IT administrators, MSPs, or security teams as primary users
• Strong hands-on product execution: specs, backlog ownership, prioritization, delivery
• Ability to write highly detailed product specifications, user journeys, and operate in technically complex domains
• Strong customer discovery/interview/validation skills
• Background in cybersecurity, endpoint management, IT systems administration, or adjacent domains
• Familiarity with patching systems, ITSM tools (e.g., ServiceNow), or MSP ecosystems
• Experience scaling products used by enterprise IT teams
• Prior leadership experience (mentoring PMs, owning major product areas)

Nice to Have / Additional Signals

• Comfortable in a fast-paced startup where PMs are highly hands-on
• Experience deeply connected to reliability, coverage, and adoption outcomes

Work Model

• Fully remote