Senior Product Manager (Digital Commerce Experience)

About the role

Join PlayStation's Digital Commerce Experience Product team as a Senior Product Manager. In this role, you will lead the evolution of the end-to-end customer experience and expand our storefront presence across geographies and channels. You will collaborate with global cross-functional teams, drive the global expansion roadmap, optimize the customer journey, and ensure global readiness. The ideal candidate will have 8+ years of product management experience, a background in enterprise-level integrations, and a strong track record of leading complex programs in global organizations. Key missions: Lead the evolution of the end-to-end customer experience for PlayStation's digital stores, translating product strategy into a compelling roadmap.. Drive the global expansion roadmap for PlayStation’s Storefronts, ensuring consistency and excellence across geographies and digital channels.. Leverage data, insights, and experimentation to optimize the customer journey, from discovery to purchase and beyond. Profile: - Leadership: Proven track record of leading and delivering complex programs in global, matrixed organizations - Expertise: Background in enterprise-level integrations and delivering end-to-end digital commerce experiences - Execution: Results-oriented and skilled at managing multiple priorities in a fast-paced environment - Mindset: A resilient, resourceful leader who thrives in ambiguity and drives clarity through action - Experience: 8+ years of product management experience, 3+ years with large-scale D2C eCommerce products or platforms. Web, Mobile App, and/or TV app experience highly preferred - Product Sense: Usage of qualitative and quantitative data to identify user problems, brainstorm feature solutions, and create a holistic product strategy to optimize the user experience and address business needs - Communication: Exceptional storytelling and presentation skills, capable of influencing at all levels - Methodology: Hands-on experience with agile development practices - Collaboration: Strong cross-functional partnership skills with business, engineering, design, and stakeholder teams - Experience building global eCommerce or D2C experiences for major digital or retail brands - Familiarity with UX design principles, personalization systems, and experimentation platforms