About the role

Role Overview

Join Affirm’s Consumer Servicing team as a Senior Product Manager (Agent Enablement). You’ll shape how customers get help and how internal teams deliver that support at scale.

Key Responsibilities

Understand customer & agent needs and use insights to guide product strategy.
Champion operational excellence to improve how servicing is delivered.
Design for scale using AI and automation to streamline workflows.
Drive an ambitious roadmap from concept through launch and beyond.
Collaborate cross-functionally with Engineering, Design, Analytics, Operations, Legal, and Leadership to ensure aligned execution.
Identify improvement opportunities, set priorities, and guide delivery.

Requirements

5+ years of Product Management experience.
Strong product intuition, behavioral understanding, and analytical rigor.
Ability to work across varying levels of abstraction (strategy to workflow debugging).
Excellent communication skills to synthesize insights and align stakeholders.

Nice to Have

Experience building customer support platforms and/or internal tools.
Experience scaling service operations with AI and automation.

Remote/Benefits

Remote-first role.
Benefits include generous time off, health benefits, and parental leave.

About Affirm

Affirm is a financial technology company focused on helping consumers and merchants with modern payment and lending experiences. It builds customer-facing and operational products that require strong product, data, and engineering collaboration to serve millions of users reliably.

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