Senior Product Designer

About the role

Join Relay, a fast-growing fintech company, as a Senior Product Designer. In this role, you will design the future of SMB banking and contribute to the growth of the design function at Relay. You will work closely with product managers and engineers, own design initiatives from discovery to production, and raise the craft bar by creating elegant and intuitive interfaces. You will also communicate design rationale through storytelling and artifacts, mentor peers, and contribute to a culture of detail-obsession and continuous improvement. Key missions: Design and own the end-to-end design process for various banking features, from discovery to production-ready designs.. Collaborate closely with product managers and engineers, providing design rationale and storytelling to inspire clarity and alignment.. Mentor peers and contribute to a culture of detail-obsession, openness, and continuous improvement within the design team. Profile: - You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering - You treat comfort as a red flag: You seek growth. When things feel too comfortable, you lean into change. You’re excited about stepping into the unknown and navigating new terrain to create something better alongside your team - You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks - You push relentlessly for reinvention: You’re built to constantly ask, “How can this be better?” Change excites you and you drive it - You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward - You’re here for more than a job: At Relay, everything we do is in service of our mission to help small businesses thrive. To drive impact and have purpose here, that mission must matter to you too - You seek out feedback: We value directness, clarity, and respect. We believe honesty fuels great work and career growth. You see feedback as a tool for learning and improvement, and you know that open, honest dialogue is key to achieving the best results — together - You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition and you let your work speak for itself - Share your work transparently, seek feedback, and contribute to raising the craft bar for the whole team - Care deeply about craft. Your work shows strong visual sensibility (typography, hierarchy, layout) paired with thoughtful UX design (flows, IA, cross-platform) - Know how to own the design process end-to-end, from research and framing through to prototyping and iteration resulting in polished, production-ready design - Believe that great design comes from rigour, not shortcuts: you see research, analysis, and iteration as essential parts of creating high-quality work - Have experimented with AI tools for prototyping or user-facing experiences - Have 5+ years of experience in product design, with a track record of shipping impactful work - Communicate your design decisions clearly — turning rationale into stories that align teammates and spark conviction - Use both generative and evaluative research to frame problems and validate solutions, collaborating with product and data teams to ground designs in real insights - Bring a user-centered mindset, making decisions rooted in customer needs while balancing business goals - Are comfortable with complex systems and can simplify them into experiences that feel intuitive and trustworthy - Adapt your tools and methods to fit the stage of the project, and you share best practices with peers while experimenting with new approaches that advance the team’s capabilities - Have experience designing SaaS based products - Advocate for design principles and can clearly explain your rationale, ensuring cohesion and consistency across the product experience - Have worked in fintech, SaaS, or other complex system domains - Bring experience designing platform-wide features like permissions, notifications, or multi-tenant systems - Have familiarity with front-end development, motion design, or illustration - Have mentored or coached peers, helping to raise the design craft of those around you