Senior Product Designer (Customer Experience)

About the role

Join Jobber, a company dedicated to empowering home service providers to optimize and grow their businesses. As a Senior Product Designer, you will play a crucial role in shaping the first moments a new customer has with Jobber, focusing on sign-up, onboarding, and trial activation. You will work closely with Product Managers, Engineers, and AI teams to create personalized product journeys that guide customers toward the features and workflows that matter most to them. Your work will directly influence how thousands of new home service providers discover Jobber each year and how quickly they realize the value of the platform. Key missions: Design the end-to-end trial and activation experience, from sign-up through a customer’s first successful interactions with Jobber.. Shape how new customers discover and understand the product, helping them explore key features and workflows during trial.. Partner closely with Product Managers, Engineers, and AI teams to design personalized onboarding and discovery experiences. Profile: - Know how to work closely with Product Managers, Engineers, AI teams, and Content Design to align stakeholders and deliver high-quality customer experiences - Understand the early customer journey and can design experiences that help people discover value quickly - Can shape product direction, not just execute against requirements, especially in ambiguous spaces where the path forward is still being defined - Are a strong communicator who can facilitate design reviews, challenge ideas constructively, and advocate for high standards - Can move with speed and good judgment, and stay scrappy when needed to make meaningful progress - Bring strong product thinking and can connect customer needs, business goals, and technical constraints to thoughtful design decisions - Are comfortable with experimentation, testing, funnel thinking, and using product and behavioural data to improve activation outcomes - Have a portfolio that demonstrates strong UX thinking, interaction design, and visual craft - Have experience, or a strong point of view, on designing personalized or AI-assisted product experiences in ways that feel helpful and trustworthy - Enjoy leading initiatives, mentoring other designers, and helping raise the bar for craft and customer empathy across the team - Are highly proficient in Figma and confident using modern design workflows (we use Figma, FigJam, ChatGPT, Cursor) - Bring strong craft across UX, interaction design, and polished UI, with the ability to take work from research through to shipped product - Have 5+ years of experience designing SaaS products, ideally in growth, onboarding, activation, or other early product experiences