Senior Product Designer, Conversational AI (UI/UX) - US BASED

Role overview

Senior Product Designer focused on Conversational AI (UI/UX) for marketing experiences at a large US travel company. You will design human-centered, end-to-end conversational experiences and the supporting UI that help customers discover, understand, and trust AI-powered capabilities.

Contract: 1 month, full-time, remote (US time zone), with possibility of extension by an additional month.

Responsibilities

• Design end-to-end conversational AI experiences for marketing surfaces (intent models, dialogue flows, multi-modal UI patterns).
• Convert marketing strategy, AI capabilities, and user insights into user journeys, information architecture, and intuitive, trustworthy interaction patterns.
• Own UX for AI-specific moments, including prompt/response patterns, feedback loops, error/fallback behavior, explanations, and transparency (data/confidence/limitations).
• Produce flows, wireframes, prototypes, and high-fidelity UI for web and native apps using scalable systems (components, patterns, tokens).
• Collaborate with ML and Engineering to understand constraints (latency, reliability, evaluation signals) and apply them to UX decisions.
• Partner with Product Management and Marketing to define success metrics, frame problems, and make tradeoffs across user value, feasibility, and business goals.
• Lead and/or support user research (concept tests, usability studies, conversational flow evaluations) and synthesize results.
• Ensure accessibility (WCAG) and quality standards across devices, regions, and customer segments.
• Advocate for responsible/ethical AI design (user control, transparency, impact).
• Communicate decisions via decks/prototypes/specs and participate in critiques to raise craft.

Requirements

• 5+ years experience in UI/UX or Product Design delivering end-to-end shipped digital products.
• Proven experience designing conversational interfaces / GenAI-driven experiences (chat, copilots, recommendations, etc.).
• Strong interaction and visual design skills with portfolio evidence (flows, wireframes, prototypes, high-fidelity UI).
• Proficiency with modern design/prototyping tools such as Figma (or Principle/ProtoPie).
• Experience with design systems and reusable component libraries.
• Excellent communication and collaboration skills to align stakeholders.

Nice-to-haves (implied)

• Comfort operating with minimal guidance while owning the problem space end to end.
• Ability to design across web and native patterns and multi-modal interaction moments.