Senior Product Designer, AI Manager Experience

Role Overview

Senior Product Designer for the AI Manager Experience (Training Team) within Ada’s Dashboard. You’ll design how AI Managers train, evaluate, and deploy an AI Agent across channels such as chat, voice, and email.

Responsibilities

• Streamline the path to value: Design workflows that make it easy to set up, tailor, and launch an AI Agent faster.
• Help agents improve over time: Create intuitive ways for users to identify gaps, test changes, and refine Agent behavior with confidence.
• Make complex systems approachable: Explain what the Agent is doing, why it behaves that way, and how users can guide it—without requiring deep AI expertise.
• Balance structure and flexibility: Build experiences that combine no-code configuration with adaptive AI behavior while avoiding friction.
• Collaborate with customers and internal teams: Run discovery with developers, CX leaders, and end users to gather insights and iterate quickly.
• Lead with insight: Convert ambiguous problems into clear flows, conceptual models, and thoughtful interactions that inform product strategy.

Requirements

• 5+ years of product design experience, including end-to-end work on complex, systems-driven products.
• Strong interaction and visual design skills (care about both form and function).
• Systems thinking: design around patterns, behaviors, and modularity.
• Comfortable working in ambiguity: explore unknowns, define problem spaces, and find signals.
• Customer-obsessed mindset: advocate for trust, clarity, and control, especially during uncertainty or failure.
• Collaborative communication: work effectively with cross-functional partners using narrative, visuals, and clear rationale.
• Outcome-driven approach: measure success by clarity, system quality, and customer impact.

Nice to Have

• Experience designing for AI/ML-powered or reasoning-based systems.
• A perspective on how people and AI can collaborate to solve complex problems.