Senior Principal Platform Architect (Systems Integrators)

Role Overview

Join ServiceNow as a Senior Principal Platform Architect (Systems Integrators) in a technical advisory role focused on accelerating ServiceNow platform adoption and improving customer outcomes.

Key Missions

• Assure technical governance and an operational delivery model, partnering with engagement teams to improve instance health and reduce technical debt.
• Build relationships with technical and commercial leaders at customer organizations to understand how ServiceNow fits into their digital transformation vision.
• Translate customer goals into outcomes by creating a customer roadmap and turning business objectives and technical requirements into a coherent architecture.

Responsibilities

• Lead architecture and design for complex customer programs.
• Provide successful customer solution delivery with partners and internal teams.
• Drive technical issue analysis and resolution to maintain platform health.

Requirements

• 15+ years progressive experience in a professional services organization (or equivalent education/experience).
• Management consulting experience.
• Proven ability to communicate complex information to technical and non-technical audiences.
• Experience leading large programs involving architecture and design.
• ServiceNow certifications in aligned workflows.
• Familiarity with enterprise architecture frameworks such as TOGAF and/or IT4IT.
• Cloud application technology experience and enterprise architecture experience.
• Ability to operate independently in a startup-paced environment.
• Ability to travel up to 80%.

Nice to Have

• Domain expertise in TMT (Telecommunications, Media, & Technology) and/or System Integrators (SIs).
• Experience integrating or critically evaluating the use of AI in work processes, decision-making, or problem-solving (e.g., AI-powered tools, workflow automation, analysis of AI insights).