About the role

Role Overview

Join ServiceNow as a Senior Principal Inbound Product Manager for RaptorDB, a multi-modal data platform. You will set product strategy and roadmap, partner with engineering to drive execution, and work directly with customers to shape the platform direction.

Key Missions

Define the product direction and strategy for RaptorDB’s analytical modality, including:
- Medallion computing levels
- Query engines
- Unstructured data pipelines
Collaborate with customers, researchers, architects, and engineering teams to develop and validate innovative product ideas.
Prioritize features that deliver on targeted use cases.
Act as the primary voice of the product with ServiceNow field teams and enterprise customers, translating analytical requirements into inputs for the platform roadmap.

Responsibilities

Own product strategy, roadmap, and prioritization for analytical capabilities.
Partner with engineering on architecture, performance, scale, and technical tradeoffs.
Communicate product vision and strategy to executives and customers.
Lead customer engagement to inform platform evolution.
Consider and shape how AI can be integrated into workflows, decision-making, automation, and AI-driven insights.

Requirements

12+ years of experience in Product Management or equivalent technical experience (e.g., software development or SRE) shipping enterprise software.
Strong customer-centric mindset and a track record of building solutions based on customer needs.
Experience across analytics, AI/ML, data processing, and business intelligence ecosystems.
Ability to deeply engage with engineering teams on technical topics (architecture/performance/scale) and communicate strategy to executives and customers.
Experience partnering with enterprise customers and field organizations to shape strategy and roadmap.
Strong prioritization discipline focused on high-impact initiatives.
Domain expertise in enterprise databases, analytical platforms, or distributed data systems.

Nice-to-Haves / Platform Exposure

Experience with one or more analytics/data platforms such as:

Snowflake, BigQuery, Redshift, Teradata, Synapse, Microsoft Fabric, Salesforce Data Cloud.

Location

Full remote (San Diego, US listed).

About ServiceNow

ServiceNow is a cloud-based enterprise software company providing workflows and solutions that help organizations run and optimize operations. It delivers products used by large enterprises across IT, customer service, and business processes, with continued expansion into data and AI-enabled platforms.

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