Senior Partner Development Program Manager

Role Overview

The Senior Partner Development Program Manager will shape and scale a global partner ecosystem by owning strategic partner programs and driving measurable business outcomes. The role combines operational excellence, data-driven decision-making, and cross-functional collaboration to improve partner success and customer impact.

Responsibilities

• Manage and expand partner programs across the full partner lifecycle (onboarding/activation through renewal)
• Develop and execute programs that improve engagement, adoption, retention, and revenue performance
• Design scalable processes, including communication strategies, automation workflows, and AI-enabled processes to support partner success at scale
• Collaborate with internal teams to ensure operational goals and partnership commitments are met
• Create processes for royalty, revenue-sharing, and marketplace-related partnership activities
• Monitor partner performance, customer satisfaction, program health, and identify risks/opportunities
• Partner with sales and channel teams to enable successful OEM relationships and customer experiences
• Build documentation, enablement resources, reporting frameworks, and internal tools for program visibility
• Analyze performance data to measure partner progress and ecosystem impact; continuously improve operations via innovation and automation

Requirements

• 5+ years managing customer/partner/ecosystem programs focused on retention, growth, and strategic engagement
• Experience operating at scale with one-to-many partner engagement models and program frameworks
• Proven ability to build and optimize operational processes in fast-moving environments
• Experience with marketplaces, partner ecosystems, technology partnerships, or similar business models
• Familiarity with automation tools, AI-enabled workflows, or agentic systems
• Strong analytical mindset with ability to interpret data and develop practical solutions
• Excellent project management skills (multiple priorities, deadlines, stakeholders)
• Strong communication and collaboration skills; ability to influence cross-functional teams
• High ownership and adaptability in a rapidly evolving environment

Benefits

• Base salary: $160,000–$195,000 USD (depending on experience, skills, and location)
• Equity: RSUs (Restricted Stock Units)
• Fully remote work with a global, distributed team