Senior Operations Manager

Role Overview

Peraton is seeking a Senior Operations Manager (BOM) responsible for day-to-day business operations of a contract. The role includes oversight of billing, ordering, and related business processes and serving as the customer advocate to ensure operational priorities are communicated and addressed.

Location/Travel: Remote with some travel to Tallahassee, FL as needed.

Note: This position is part of a proposal opportunity.

Key Responsibilities

• Lead and manage business operations processes, including service ordering, billing accuracy, invoicing cycles, and related procedures
• Act as the customer advocate within Peraton, directing internal resources/staff to achieve business outcomes
• Serve as the senior point of contact for operational matters, ensuring responsiveness and accountability
• Participate in workgroups/committees to represent business operational interests
• Ensure operational procedures align with contractual obligations and government expectations
• Identify and resolve operational issues; recommend and drive improvements
• Support transparency and compliance via documentation, reporting, and quality assurance
• Provide end-to-end oversight of contract billing operations, including:
  • rate accuracy
  • service usage validation
  • invoice generation
  • dispute resolution
• Track the full lifecycle of client orders (e.g., circuit installs, upgrades, disconnects, CPE)
• Coordinate with internal provisioning, field services, and transport partners to ensure timely/correct delivery
• Own process maps, SOPs, and workflows for service delivery and support
• Develop and manage business controls, documentation standards, and approval workflows
• Support SLA scrubbing, RCA tracking, and SLA credit documentation

Qualifications

• High school diploma and 10 years of experience (may include supervisory/lead experience)
• U.S. citizen with ability to pass a Florida State Department background check
• 5+ years experience working with government clients, preferably in operational oversight or service delivery
• Strong verbal and written communication skills across all organizational levels, including executive leadership
• Ability to advocate for the customer and direct internal resources
• Experience with telecom billing systems (e.g., custom ERP/OSS/BSS platforms)
• Ability to audit/reconcile/report on large-scale invoices (e.g., by agency, circuit, or service category)
• Familiarity with change orders, MACDs (Moves/Add/Changes/Disconnects), and SLA impacts
• Skilled in using and integrating billing/ordering systems

Nice-to-Haves

• Florida CSAB experience