Senior Manager, Technical Program Management (Guest & Host Technology)

About the role

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join A person in this role will partner with our Guest & Host Engineering and Data Science organization. Airbnb is powered by our Guest and Host communities. Our teams work on everything from driving improvements for the end-to-end Guest and Host experience to launching new product verticals from the ground up. Our job is to build world-class, comprehensive platforms and features to create high quality experiences for our outstanding community of Guests and Hosts. You will have an opportunity to impact every person who travels or hosts on Airbnb. This role is deeply cross-organization, as successful project delivery is done with close collaboration with product, design, operations and finance partners. Building positive relationships across a multitude of cross functional teams will be essential to the success of this leader. The Difference You Will Make Our team of TPMs demonstrate ownership, apply skills in whatever combination necessary, make order out of chaos to achieve the desired outcome. We work hard to ensure teams understand what they have to deliver and by when. We are responsible for aligning teams, identifying or highlighting dependencies, recognizing and resolving ambiguity, setting expectations, anticipating risk, identifying and removing roadblocks, and ensuring the desired business goals are achieved. We are looking for people who share our passion for tackling complexity head-on while building a world class team of Technical Program Managers. A Typical Day Build and maintain a high-performance culture - you will be responsible for developing a team of TPMs, providing continual feedback, coaching and career growth for direct reports Help scale your team's impact by favoring automation and leveraging AI to minimize manual work, setting realistic goals and expectations with stakeholders, and up-leveling TPM skills Through yourself, your TPM manager peers or through the TPMs identify and drive process improvements which are needed to either improve the quality of engineering deliverables, or allow for more efficient tracking of engineering deliverables within the product lifecycle. Work with Design, Finance, Operations and PMO Manager peers to identify opportunities to improve collaboration between Engineering/TPM and those functions. Spearhead and oversee process improvements until fully adopted. Act as the communication lead for the G&H Tech engineering community for the delivery of features for one of our bi-annual product releases. This involves close collaboration with PMO, Design, QA release leaders on communicating program level updates as well as identifying and running down program level risks and areas of ambiguity. Collaborate with TPM Manager peers and Design, PMO and Finance peers to create alignment on strategies and roadmaps, and ensure effective prioritization / trade-offs against overall strategy and organizational constraints Provide executional guidance and support for your team’s projects by helping simplify the technically complex, unblocking teams, identifying risks and opportunities Partner with your peers leading other TPM teams to strengthen the craft As needed, hands on management of large, complex, strategic programs Your Expertise 13+ years in technical program management function, with at least 5 years experience leading a team of TPMs, creating a culture of inclusiveness and sustainability 5+ years leading a TPM team who specifically collaborates with Product and Design counterparts on customer facing features (ideally which leverage AI capabilities in the Product) Experience using AI to automate manual processes to improve you and your team’s productivity Proven track record of instilling or maintaining a culture of data driven decision making Experience with iterative development or optimizing product development lifecycles to support a rapid build-test-learn operating model Extensive experience and proven success will change management and process engineering to improve efficiencies within engineering and partner functions. Proven ability to effectively navigate organizational or process ambiguity and collaborate and influence teams across boundaries to achieve organizational goals or outcomes. Nimble, self-motivated, curious, proactive and effective working in a dynamic environment where priorities can shift from day to day. Highly organized and impeccable communication skills. Experience growing a TPM function within a startup environment is appreciated but not required. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please cont