Senior Manager of Solutions Advisory

Role overview

Join Icertis as Senior Manager of Solutions Advisory and help drive innovation and thought leadership in the AMER region. You will advise sales and customers, develop strategic solutions, and contribute to customer satisfaction through deep expertise in contract lifecycle management.

Key missions

• Stay current on industry trends and best practices to enable innovation and thought leadership.
• Develop strategic solutions and proposals for complex customer requirements, aligned with Icertis’ vision and values.
• Collaborate with sales and product teams to understand customer needs and deliver tailored solutions.

Responsibilities

• Provide expert guidance on contract lifecycle management and its evolving trends.
• Present and articulate complex ideas clearly to stakeholders at all organizational levels.
• Build and maintain strong customer relationships focused on satisfaction and retention.

Requirements

• Fundamental ability to present to all levels within an organization.
• Exceptional communication and presentation skills.
• Collaborative approach working effectively with cross-functional teams.
• Proactive and innovative mindset with a demonstrated ability to support customer acquisition.
• Minimum 3+ years in customer-facing roles with a proven track record.
• Expert knowledge of the contract lifecycle management space and trends.
• Strong business acumen to interpret complex requirements and craft strategic solutions.

Nice-to-haves

• Experience shaping solutions for complex enterprise customer needs.
• Proven track record of improving customer satisfaction and retention.