Senior Manager of AI Engineering (Agent OS Platform)
ServiceTitan
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About the role
Role Overview
Senior Manager of AI Engineering (Agent OS Platform) — hands-on builder-manager leadership for a compact AI platform engineering team.
In this role, you will shape the architecture and make high-quality technical decisions while staying close to engineering execution (design, implementation, debugging, evaluation, and production delivery). This is not a pure people-management or AI strategy role; you will earn credibility by improving the technical work.
Key Missions
- Lead a small, hands-on AI platform team building the core Agent OS capabilities.
- Own the architecture, implementation, production launch, and fast iteration of foundational Agent OS components, including:
- Agent runtime
- Context and memory systems
- Evaluation harness
- Collaborate cross-functionally to create useful, safe, and measurable agent capabilities, with evaluation integrated into everyday engineering.
Responsibilities (What You’ll Drive)
- Technical decision-making and unblocking design/implementation challenges.
- Production-minded delivery: evaluation, monitoring, and iteration for non-deterministic systems.
- Partnering with engineers, product leaders, architects, security partners, and executives to communicate clearly and align on delivery.
Requirements
- Strong engineering judgment and hands-on curiosity; production “scars” and ability to learn fast.
- Production agent safety instincts, including:
- Typed tools, scoped permissions
- Business invariants, precondition checks
- Approval thresholds
- Reversible actions, idempotency
- Audit trails and rollback
- Production-minded evaluation experience, including:
- Scenario design, behavioral evals, regression suites
- Trace review, simulation
- Offline/online metrics and monitoring
- Experience shipping AI/ML/data/platform/workflow/dev-platform systems in production.
- Strong judgment across APIs, distributed/event-driven systems, data platforms, observability, reliability, security, and multi-tenant SaaS constraints.
- Data/context instincts including:
- SQL and unstructured data
- Vector search
- Metadata, provenance, source authority, freshness
- Privacy boundaries
- 8+ years software engineering experience, including 4+ years leading engineering teams or major technical initiatives.
- Recent hands-on technical leadership (e.g., reviewing design docs, reading implementation details, inspecting production traces/logs, debugging in last 6–12 months).
- Low-ego coaching style: raise the technical bar and help the team move faster.
- Practical understanding of modern LLM app architecture: model gateways, prompt/context assembly, retrieval, tool calling, structured outputs, memory, agent workflows, and human approval patterns.
Nice-to-Haves / Additional Signals
- Experience with approval-gated automation, compliance-sensitive workflows, audit trails, policy engines, or governed writes.
- Experience building/operating agent runtimes, workflow engines, evaluation platforms, model gateways, ML/platforms, or internal control planes.
- Experience integrating AI into complex enterprise products (permissions, tenant boundaries, data freshness, reliability, customer trust).
- Background in SaaS/vertical software domains (e.g., fintech, ERP, CRM, marketplace, operations).
Location / Work Style
- Full remote.
How to Apply
- If you have many of the skills but hesitate due to background, you are encouraged to apply.
About ServiceTitan
ServiceTitan is a technology company building software for businesses, with an emphasis on enterprise-grade workflows and platforms. The team behind this role focuses on developing AI platform capabilities—specifically an Agent OS platform—to deliver useful, safe, and measurable agent functionality in production environments.
Scraped 5/13/2026