Senior Implementations Program Manager

Role Overview

Senior Implementations Program Manager for a partner company, based in Portugal. You will lead end-to-end implementation programs for complex B2B SaaS embedded/partner solutions, coordinating technical, operational, and commercial workstreams to ensure successful onboarding and launches.

Responsibilities

• Own and manage end-to-end implementation programs for embedded partners (from onboarding through launch)
• Build detailed project plans, timelines, workflows, and operational frameworks for partner delivery
• Coordinate cross-functional teams including Product, Engineering, Legal, Finance, Sales, and Customer Success
• Act as the primary point of contact for partners during implementation; ensure clear communication and alignment
• Track progress, manage dependencies, and proactively identify/mitigate risks and blockers
• Define and maintain implementation best practices, documentation, and internal playbooks
• Provide visibility into status using dashboards, reporting tools, and structured updates
• Drive continuous improvement of implementation processes, scalability, and partner experience
• Collaborate on go-to-market readiness and the transition to live operations

Requirements

• Experienced program or implementation leader with strong stakeholder management in complex, fast-paced, cross-functional settings
• Proven ability to manage complex, long-term partner/customer implementations
• Strong organizational, multitasking, and analytical/problem-solving skills
• Exceptional written, verbal, and presentation communication in English
• Background in project management/implementations/professional services within HRTech, FinTech, or SaaS
• Strong experience coordinating cross-functional teams and driving alignment

Nice-to-haves

• Experience in B2B SaaS partnerships
• Familiarity with automation and AI-enabled workflows
• Ability to thrive in fully remote, asynchronous environments

Benefits

• Competitive annual salary based on experience and location (up to $153,000 USD)
• Fully remote, async-first with flexible working hours
• Generous paid time off; 16 weeks paid parental leave
• Stock options / long-term incentives
• Learning & development budget; home office & IT equipment support
• Mental health and wellness support
• Coworking budget