Senior Full-Stack Engineer

Role overview

Senior Full-Stack Engineer (AdsX) joining a fully remote team.

The posting describes two tracks within the role family:

• Senior Frontend Engineer (Zite): build core user experiences across apps, forms, scheduling, websites, and data.
• Support Manager (Fillout): lead and scale a growing support team, setting top-tier SaaS support standards.

Responsibilities

Zite / Senior Frontend Engineer

• Build core frontend user experiences across multiple product surfaces (apps, forms, scheduling, websites, and database).
• Implement and extend a consistent, extensible design system with the design team.
• Own performance, component architecture, and UI development that feels fast and intuitive.

Fillout / Support Manager

• Lead and level up the support team across time zones (mentorship, career paths, coaching).
• Improve key support/CS metrics (CSAT, response time, backlog, handle time).
• Refine processes for speed, consistency, and quality.
• Capture customer feedback and advocate for the customer perspective in cross-functional planning.
• Create and maintain training, playbooks, response templates, and knowledge systems.
• Partner with product, engineering, and GTM to resolve complex issues and design scalable processes.
• Use AI for automation and intelligent routing while preserving personalized, human support.

Requirements

Zite / Senior Frontend Engineer

• 5+ years building frontend-heavy applications.
• Expertise in React, Next.js, TypeScript, and Tailwind.
• Strong understanding of performance and component architecture.

Fillout / Support Manager

• 6+ years in technical customer support or success, ideally in SaaS.
• 3+ years leading high-performing support teams.

Nice-to-haves

• Experience partnering closely with design, product, engineering, and GTM teams.
• Familiarity with using AI to improve support operations without sacrificing the human experience.