Senior Engineering Technical Program Manager (Internal Platform Infrastructure)

About the role

Join Thumbtack as a Senior Engineering Technical Program Manager. In this role, you will drive the Internal Platform Infrastructure program, collaborating with various teams across the business to implement high-impact technical solutions. You will lead architecture-heavy platform and integration programs, manage vendor relationships, and coordinate data and workflow infrastructure initiatives. This is a highly technical, strategic role that requires strong domain and technical expertise. Key missions: Drive end-to-end program management across Business Applications and IT Infrastructure portfolios, from discovery and prioritization through implementation and operationalization.. Lead architecture-heavy platform and integration programs across a complex, highly integrated tooling stack spanning CRM, identity, telephony, automation, and data systems.. Own vendor and third-party technical relationships, including evaluations, pilot design, contract and renewal coordination, technical escalations, and build-vs-buy recommendations. Profile: - Experience working alongside platform engineering, SRE, or infrastructure teams on API platforms, microservices, observability, or security infrastructure programs - 5+ years in Technical Program Management within infrastructure, platform, enterprise systems, or IT organizations, working across Engineering, Security, IT, Procurement, Data, HR, and business stakeholders - Practical fluency in modern enterprise AI concepts, including LLMs, AI agents, tools, skills, MCP or similar connector patterns, guardrails, and governance; demonstrated habit of leveraging AI tooling to accelerate your own program management work meaningfully - Excellent written and verbal communication, with a track record of driving alignment and decisions in ambiguous environments - Proven vendor management covering RFP/RFI processes, evaluations, pilots, renewals, and escalation management - Experience with complex, integrated tooling stacks spanning CRM, telephony, automation, identity, and data systems, with literacy across APIs, ETL/reverse ETL, data pipelines, and source-of-truth modeling - Strong technical fluency with authentication/identity patterns (SSO, SCIM, RBAC, service accounts), infrastructure concepts (AWS, IAM, Terraform), and infrastructure-as-code workflows