Senior Engineering Manager

About the role

Join Grafana Labs, a leading open-source analytics and monitoring platform. As a Senior Engineering Manager, you will lead the Corporate Engineering team, optimizing IT operations and driving our internal AI strategy. You will have significant autonomy, a fully staffed team, and the opportunity to define the future of corporate systems in the AI age. Enjoy a fully remote work environment, generous benefits, and a focus on professional development. Key missions: Lead the Corporate Engineering team to optimize IT operations and drive the internal AI strategy.. Manage the operation and security of corporate IT systems, help desk queues, and employee hardware.. Build and deliver internal platforms that automate typical IT work and enable employees to do their best work seamlessly. Profile: - You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity - Work Eastern-time oriented hours. Grafana Labs is a global company, and we need to maximize overlap time with our EMEA peers - You are an excellent written and verbal communicator who can articulate complex concepts to both technical and non-technical audiences. You are comfortable working with engineering teams who have a strong sense of autonomy in their decision-making, and guiding via influence - Knowledge of the current AI state of the art, and strong ideas on how to leverage effectively and safely across the enterprise in a way that enables experimentation rather than locking the organization into yesterday’s technology - You approach IT and corporate security with a DevOps mindset, preferring enablement, automation, and guardrails over gates and roadblocks. You have experience providing internal platforms to other teams and see IT as a provider of tools, platforms, and automation, rather than a ticket-taking service provider - Deep hands-on experience managing and automating corporate IT systems commonly used by modern tech companies, including the gamut of operating systems (Windows, MacOS, Linux, iOS, Android), SSO (Okta, 1Password), workplace productivity tools (Google Workspace, Office) MDM (Jamf, Intune, FleetDM, Kolide), EDR, DLP, typical corporate SaaS platforms (Salesforce, Zendesk), AI providers (OpenAI, Anthropic, Cursor, Google, etc), and managing employee laptops and devices - Experience running a software engineering operations team. You have a strong engineering background and are capable of engaging in technical conversations and challenging teams to arrive at strong technical decisions themselves. You understand at least one cloud provider well, and have a working knowledge of k8s - You are deeply curious about software, security, and the current and future states of technology. You keep your teams ahead of the curve - A technical background, ideally with programming or software engineering experience, before transitioning into leadership. Experience with Go, multiple cloud providers, and kubernetes expertise is a great plus - Significant experience leveraging and securing AI tooling for all core personas (non-development, code, agentic automation) - A ready plan for how to secure AII - Working knowledge of Grafana Labs OSS projects and products, and experience using observability tooling to solve IT or security problems - Experience working with OSS communities