Senior Data Analyst

Role Overview

The Senior Data Insights Analyst will join the Analytics & Data Insights team at Care.com. In a hybrid capacity, you’ll partner with Enterprise Network Operations and Servicing Operations to analyze performance metrics, improve reporting, and support strategic business decision-making.

What You’ll Do

• Formulate data-driven strategies and communicate findings through clear narratives for technical and non-technical stakeholders.
• Analyze backup care fulfillment, including caregiver availability, quality, and supply.
• Partner with Enterprise Servicing Operations to improve internal reporting and processes, such as representative productivity and phone/email/chat performance.
• Translate complex data science/engineering concepts into actionable executive insights.
• Mentor junior and mid-level analysts (feedback on code, data modeling, and visualization practices).
• Own metrics end-to-end (definition to reporting) for the supported functional area.
• Lead collaborative deep-dive analysis to uncover growth opportunities and optimize operational efficiency.
• Build advanced metrics and visuals by collecting and integrating data from multiple sources (e.g., web analytics tools and internal databases).
• Serve as a data point of contact for questions, insights, and reporting.

Requirements

• 4+ years of professional experience as a Business Intelligence Analyst and/or Data Analyst.
• Advanced SQL skills; experience with Snowflake and MySQL.
• Strong experience with data analysis, structuring, transforming, and visualization.
• Tableau preferred for visualization/dashboarding.
• Experience measuring impact of products and/or marketing initiatives on conversion and revenue.
• Proven ability to influence product and marketing teams with data-driven decisions.
• Ability to take initiative by producing top-down solutions to ambiguous business questions.
• Strong product development mindset for actionable analytics (surface signals and work with Product/Engineering to create concrete tests).
• Experience building comprehensive dashboards (Tableau).
• Experience with exploratory deep dives to optimize the customer experience.
• Ability to write performant SQL for large datasets and multiple environments.
• Ability to craft and present complex business case studies.
• Ability to work independently with high-level direction and proactively engage cross-functionally.
• Consistent delivery of high-quality, accurate, detailed work.

Nice-to-Haves

• Experience with Domo, Power BI, or Looker.
• Experience with Amplitude.
• Statistical knowledge and modeling.

Location / Work Style

• Hybrid role; based in Dallas, TX.