Senior Data Analyst

Role Overview

As a Customer Experience (CX) / Voice of Customer (VoC) Data Analyst, you will help the organization understand customer needs and translate customer insights into business improvements. You will analyze customer feedback to identify opportunities, drive customer-centric decision-making, and support strategies that improve customer satisfaction and loyalty.

Responsibilities

• Analyze customer feedback and CX/VoC data to uncover improvement areas
• Use customer insights to support customer-centric decision-making across the organization
• Conduct customer segmentation for marketing purposes
• Support customer support analytics and insights
• Develop analyses using temporary tables in SQL
• Combine technical data analysis with data storytelling to influence stakeholders
• Collaborate with cross-functional teams to implement CX improvements

Requirements

• Very technical profile with a marketing background
• Strong experience with SQL (including temporary tables)
• Strong skills in Python and Pandas
• Solid knowledge of data structures
• Experience with data modeling, including regression and NLP
• Master’s or Ph.D. in a quantitative field preferred (coursework may substitute for some experience)

Nice-to-haves

• Experience building or shaping a customer experience program
• Strong ability to communicate insights via storytelling