Senior Customer Success Manager (Veza)

Role Overview

Join ServiceNow as a Senior Customer Success Manager (Veza). You will advocate for customers and help them achieve their business outcomes by ensuring they get maximum value from their ServiceNow investment.

Responsibilities

• Oversee a portfolio of customers to drive business outcomes, adoption, and usage of ServiceNow products.
• Act as a customer advocate, helping customers obtain maximum value and use their licenses effectively.
• Collaborate with other ServiceNow teams to resolve customer issues.
• Oversee projects identified by leaders.

Requirements

• Ability to work collaboratively across teams.
• Strong capability to improve complex issues through analysis and resolution.
• ServiceNow certifications.
• 7+ years of related work experience (or equivalent).
• Experience leveraging or applying AI to work processes, decision-making, or problem-solving, potentially including:
  • using AI-powered tools
  • automating workflows
  • analyzing AI-driven insights
  • evaluating AI’s impact on the role/function or industry.
• Comfort with independent project execution.

Nice-to-Haves

• Not explicitly stated beyond the requirements.