About the role

Role Overview

As a Senior Customer Success Manager at Vantage, you’ll be the main point of contact for customers after they subscribe. You’ll drive onboarding and adoption, gather product feedback, and advocate for customers internally to ensure timely resolution of issues and prioritization of feature requests.

Key Missions / Responsibilities

Own the post-sale customer lifecycle: onboarding, adoption, value reviews, and renewal playbooks
Deliver training sessions and solicit ongoing product feedback from customers
Act as the customer advocate within Vantage, driving resolution for support issues and feature enhancement requests
Serve as the primary customer interface for business reviews and customer communications

Requirements

5+ years in customer success or technical account management (B2B tech/SaaS)
Technical background with the ability to understand customers’ infrastructure
Strong communication skills and attention to detail (able to tailor messaging to CTOs, VPs of Engineering/Infrastructure, and DevOps)
Emotional intelligence and empathy
Ability to manage a wide portfolio of accounts (from SMB to enterprise)
Bias for action and comfort working in ambiguity

Nice-to-Haves / Preferred

Experience with FinOps Cloud Cost Management solutions
Monitoring and observability expertise
FinOps certifications (e.g., FinOps Certified Practitioner, FOCUS Analyst, FinOps for AI, FinOps Certified Engineer)
Cloud certifications (e.g., AWS Cloud Practitioner, Azure Fundamentals, Google Cloud Digital Leader)
Experience building/deploying cloud infrastructure (AWS/Azure/GCP)
Data visualization / financial product experience

About Vantage

Vantage is a rapidly growing company in the cloud cost management space. It helps customers optimize and manage their cloud spending through cloud cost management solutions, providing tools and guidance to drive cost savings and adoption after purchase.