Senior Customer Success Manager (Moveworks)

Role Overview

Join Moveworks as a Senior Customer Success Manager partnering with initial customers to drive product value, build trusted relationships with executive sponsors, and turn business needs into new solutions.

Key Missions / Responsibilities

• Partner with initial customers to drive product value and ensure they achieve full business outcomes.
• Build trusted-advisor relationships with executive stakeholders and collaborate cross-functionally to translate business needs into solutions.
• Evolve and iterate the customer onboarding strategy to improve adoption, engagement, and growth.
• Act as the voice of the customer.

Requirements

• 5+ years of experience in account management, implementation, or sales in software/SaaS.
• Experience building strong internal/external relationships, including with senior-level executives.
• Experience supporting deployments with large enterprise customers.
• Ability to explain technical solutions, set goals, develop opportunities, build and sell business cases, and improve customer experience.
• Diplomatic, tactful, and able to remain effective under pressure.
• Process-focused with strong problem-solving and a continuous improvement mindset.
• Willingness to travel 10–25%.
• Bachelor’s degree.

Nice to Haves

• None explicitly stated.