Senior Customer Success Manager (IAM/IGA)

Role Overview

As a Senior Customer Success Manager (IAM/IGA) at Saviynt, you will be the primary point of contact for customers after implementation. Your goal is to drive customer loyalty and product adoption, ensuring customers achieve value from Saviynt’s IAM solutions.

Key Responsibilities

• Drive client adoption and retention using customers’ business goals and priorities.
• Provide adoption recommendations and identify opportunities to expand services.
• Perform analysis of key metrics to deliver value-based outcomes.
• Coordinate and lead customer meetings with Saviynt cross-functional teams to resolve issues and advance adoption.
• Manage the subscription renewal pipeline.
• Build and maintain strong relationships with key customer stakeholders.

Requirements

• Strong desire to see customers succeed and thrive.
• Experience in process improvement, planning, decision-making, analysis, and service excellence.
• Ability to work hands-on, remain detail-focused, while keeping an outcome/value perspective.
• Demonstrated ability to manage customer relationships and handle challenging situations to achieve positive outcomes.
• Experience in Customer Success within a SaaS environment.
• Ability to understand complex technical environments and translate between technical concepts and business language (and vice versa).
• Strong knowledge of cloud, hybrid, and on-premises IT architectures and deployment models.
• Be available to customer sites as needed (up to 50%).

Preferred / Nice-to-Haves

• Knowledge and experience in Identity and Access Management (IAM); cybersecurity and/or compliance background is valuable.
• Extensive customer success/account management experience for complex software implementations, ideally with Fortune 500 / Global 1000 companies.